Privacy Policy

Professional, reliable stump grinding services for the Triangle.

Privacy Policy

GrindNC Privacy Policy

Last Updated: March 1, 2026

GrindNC Stump Grinding (“GrindNC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit grindnc.com, request an estimate, communicate with us, or use our services.

  1. Who We Are

GrindNC Stump Grinding

5117 Penny Road

Raleigh, NC 27606

Phone: (919) 283-1030

Email: info@grindnc.com

We provide stump grinding services throughout the Triangle area of North Carolina.

  1. Information We Collect

When you interact with GrindNC, we may collect:

  • Name
  • Phone number
  • Email address
  • Property address
  • Service details or project information
  • Communication history
  • Payment information (processed securely through third-party providers)

We may also collect limited technical information such as IP address, browser type, and website activity to improve site performance and user experience.

  1. How We Use Your Information

We use your information to:

  • Respond to estimate requests
  • Schedule and manage services
  • Send invoices and payment confirmations
  • Provide service updates
  • Communicate regarding your project
  • Improve our website and services
  • Send marketing communications as described below

We do not sell your personal information.

  1. Communications

When you contact GrindNC or request services, we may communicate with you by phone, text message, or email.

Phone Calls

By providing your phone number, you consent to receive phone calls related to:

  • Estimates
  • Scheduling
  • Service updates
  • Invoices
  • Customer support

Calls may be placed manually or using business phone systems.

Service-Related Text Messages

When you provide your mobile number through our website, by phone, or by texting us first, you consent to receive service-related text messages from GrindNC.

These may include:

  • Appointment reminders
  • Scheduling updates
  • Estimate follow-ups
  • Job status updates
  • Invoice notifications
  • Customer service responses

Message frequency varies depending on your service activity.

Message and data rates may apply.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact info@grindnc.com.

Service-related text messages are used strictly to provide requested services. We do not use our Jobber dedicated phone number for promotional marketing.

Email Marketing

If you provide your email address to GrindNC (for example, by requesting an estimate or becoming a customer), we may send you promotional emails, seasonal reminders, service updates, or company announcements.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

We comply with applicable U.S. email marketing laws, including providing clear identification of our business and an easy opt-out option.

Marketing Text Messages (Opt-In Only)

We may send promotional or marketing text messages only if you explicitly opt in.

Marketing text messages may include:

  • Special offers
  • Seasonal promotions
  • Service reminders
  • Company updates

Marketing message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP.

Consent to receive marketing text messages is not required to receive services.

Marketing texts may be sent from a separate business phone number used for outreach purposes.

Business-to-Business Outreach

GrindNC may contact other businesses (such as tree companies, landscapers, or property managers) for partnership or service introduction purposes.

These communications:

  • Clearly identify GrindNC
  • Provide contact information
  • Include opt-out instructions

Recipients may opt out at any time by replying STOP.

We do not send unsolicited marketing text messages to residential consumers.

  1. Affiliate Companies

GrindNC may share customer information with affiliated companies under common ownership for internal business operations, administrative purposes, or to provide related services.

Any affiliated company receiving customer information is required to protect it in accordance with this Privacy Policy.

We do not share your personal information with affiliated companies for independent marketing purposes without your consent.

SMS consent and phone numbers provided for text messaging are not shared with affiliated companies for marketing purposes.

  1. Payment Processing

Online payments are processed through secure third-party payment providers. GrindNC does not store full credit card information on our servers.

Payment processors handle financial information according to their own privacy and security policies.

  1. Data Retention

We retain customer information for as long as necessary to:

  • Provide services
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

  1. Data Protection

We use reasonable administrative, technical, and physical safeguards to protect your information.

Access to customer information is limited to authorized personnel and trusted service providers necessary to operate our business.

No method of electronic transmission is 100% secure, but we take appropriate steps to protect your information.

  1. Third-Party Services & Website Analytics

We may use trusted third-party services to operate our business, including:

  • Jobber (customer management and communication)
  • Payment processors
  • Website hosting providers
  • Analytics tools (such as Google Analytics)

Our website may use cookies or analytics tools to understand website traffic and improve performance. You may adjust your browser settings to refuse cookies.

These providers are given access only to information necessary to perform their services.

We do not sell or share your personal information with third parties for marketing purposes.

SMS consent is not shared with third parties.

  1. Legal Disclosure

We may disclose information if required by law, court order, or governmental authority, or if necessary to protect the rights, property, safety, or legal interests of GrindNC or others.

  1. Your Choices

You may:

  • Opt out of text messages by replying STOP
  • Unsubscribe from marketing emails using the unsubscribe link
  • Contact us to update or correct your information
  • Request deletion of your information (subject to business and legal requirements)

To make a request, email info@grindnc.com.

  1. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

  1. Contact Us

If you have questions about this Privacy Policy, contact:

GrindNC Stump Grinding

5117 Penny Road

Raleigh, NC 27606

Email: info@grindnc.com

Phone: (919) 283-1030




Honest Pricing

No hidden fees or surprise charges. We provide upfront, fair pricing based on the size and location of your stumps.

Reliability

We show up when scheduled and complete work efficiently. Your time is valuable, and we respect that.

Safety First

We prioritize the safety of your property and our team with proper equipment and techniques.

Ready to Work With Us?

Get in touch today for a free quote on your stump grinding needs.

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