GrindNC Stump Grinding – Terms of Service

Last Updated: March 1, 2026

These Terms of Service (“Terms”) govern all stump grinding and related services provided by GrindNC Stump Grinding (“GrindNC,” “we,” “our,” or “us”). By approving an estimate, scheduling service, or allowing work to begin, you agree to these Terms.

1. Scope of Services

GrindNC provides stump grinding and related services as specifically outlined in the approved estimate.

Unless expressly stated in writing, services do not include:

• Complete root system removal
• Finish grading or soil replacement
• Sod installation or landscaping restoration
• Hauling of grindings
• Structural repairs

Work is limited to the stumps and areas listed in the estimate.

2. Property Access & Site Preparation

Customer agrees to provide clear and unobstructed access to the work area.

Customer must:

• Remove rocks, metal, fencing, décor, pavers, and obstructions
• Identify property boundaries
• Secure pets and children away from the work area
• Provide minimum equipment access width of 36 inches (unless disclosed otherwise)

GrindNC is not responsible for damage to:

• Irrigation systems
• Invisible fencing
• Landscape lighting
• Underground wiring
• Drainage systems
• Septic systems
• Retaining walls
• Private utilities

unless clearly disclosed and properly marked prior to service.

3. Underground Utilities & NC811

Customer is solely responsible for identifying, locating, and clearly marking all underground utilities and subsurface structures prior to service.

This includes, but is not limited to:

• Sprinkler and irrigation systems
• Invisible pet fencing
• Low-voltage wiring
• Private electrical lines
• Drain pipes
• Septic tanks and drain fields
• Water lines
• Private gas lines
• Cable and internet lines

GrindNC does not assume responsibility for locating underground utilities.

GrindNC may, at its discretion, contact NC811 as a convenience to the customer. However:

• NC811 locates public utilities only.
• NC811 does not locate private lines.
• Requesting NC811 does not transfer responsibility to GrindNC.

Failure to properly disclose and mark underground utilities releases GrindNC from liability for resulting damage.

GrindNC reserves the right to postpone or cancel work if utilities are not properly identified.

4. Grinding Depth & Root Removal

Unless otherwise specified in writing:

• Stumps are ground approximately 6–8 inches below grade.
• Surface roots are not included unless listed in the estimate.
• Complete root system removal is not included.

Additional depth or root grinding may incur additional charges.

5. Equipment Impact & Lawn Conditions

Stump grinding requires heavy machinery.

Customer acknowledges:

• Minor turf disturbance may occur.
• Ruts may occur in soft or wet soil conditions.
• Grindings expand in volume and may settle over time.

GrindNC is not responsible for:

• Soil compaction
• Lawn repair or reseeding
• Pre-existing site conditions
• Minor landscape disturbance outside the immediate grinding area

6. Debris & Clean-Up

Unless debris removal is included in writing:

• Grindings will be left on-site.
• Customer is responsible for final grading and landscaping.

If removal is included, it is limited to debris generated from the listed stumps only.

7. Weather & Site Conditions

GrindNC reserves the right to reschedule services due to:

• Unsafe weather
• Saturated soil
• Equipment access limitations
• Mechanical failure
• Unsafe site conditions

8. Pricing & Payment

• Payment is due upon completion unless otherwise agreed in writing.
• Quotes are valid for 14 days unless otherwise stated.
• Accepted payment methods will be listed on the invoice.
• Overdue balances may incur collection costs and legal fees.

9. Limitation of Liability

GrindNC’s total liability for any claim arising from services performed shall not exceed the amount paid for the specific service provided.

GrindNC shall not be liable for:

• Indirect or consequential damages
• Landscaping restoration costs beyond the grinding area
• Loss of use of property
• Pre-existing site conditions

10. Indemnification

Customer agrees to indemnify and hold harmless GrindNC from claims, damages, or expenses arising from:

• Undisclosed underground utilities
• Inaccurate property boundaries
• Unmarked hazards
• Third-party property claims related to site access

11. Photo & Media Release

Customer grants GrindNC permission to photograph and document the work area before, during, and after service for documentation and marketing purposes, provided no personal identifying information is disclosed.

12. Governing Law

These Terms are governed by the laws of the State of North Carolina.

Any disputes shall be resolved in Wake County, North Carolina.

13. SMS Text Messaging Terms

GrindNC may use SMS text messaging to communicate with customers regarding:

• Appointment confirmations
• Scheduling updates
• Service notifications
• Estimate follow-ups
• Invoice reminders
• Customer support responses
• Occasional service-related promotions

By providing your mobile phone number and consenting to receive messages, you agree to receive SMS communications from GrindNC.

Message Frequency

Message frequency varies depending on customer interaction and active services.

Message & Data Rates

Message and data rates may apply. Charges are determined by your mobile carrier and are your responsibility.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message.

After texting STOP, you will receive one final confirmation message and no further messages will be sent.

Help Instructions

For assistance, reply HELP to any message or contact us at:

Phone: (Insert GrindNC Phone Number)

Email: (Insert GrindNC Email Address)

Website: https://grindnc.com

Consent Not Required for Purchase

Consent to receive text messages is not a condition of purchase. You may contact us by phone or email instead of SMS.

Privacy

Your information will be handled in accordance with our Privacy Policy:

https://grindnc.com/privacy-policy/

We do not sell or share mobile information with third parties for marketing purposes.

14. Acceptance of Terms

Approval of an estimate, digital signature, verbal authorization, or allowing work to begin constitutes full acceptance of these Terms of Service.